Airports
MCO (Orlando)
What to do when you arrive
Your driver will be waiting in the staging area just outside the terminal, about 2 minutes away.
To ensure a seamless pick-up:
1. Turn on your phone after landing and disable airplane mode.
2. Text your driver to confirm you’ve landed.
3. Update your driver when you reach baggage claim.
4. Once you have all your luggage, text the driver and proceed to the pick-up location. The driver will meet you there promptly.
Please ensure your group is together with all luggage, as MCO allows only a 5-minute loading window.
Delays & cancellations
If your flight number changes, please notify us immediately. We never cancel, so as long as you update us with your new details, we’ll adjust accordingly and be there when you arrive.
Airport Arrival Pick-up
Reserve your pick-up for your flight’s scheduled arrival time—no need to add extra time for luggage. We’ve got it covered!
Providing your flight information in advance is essential to ensure a seamless pick-up experience.
Please let us know in advance if you’ll need to clear customs, retrieve a stroller, or make any planned stops (like for coffee). This helps us ensure a smooth experience for you and allows us to stay on schedule for all our clients.
Airport Departure Pick-up
- Providing your flight information ahead of time helps us ensure your pick-up is scheduled correctly.
- For your return trip to MCO, schedule pick-up from Disney or Universal Resorts at least 3 hours before your flight’s scheduled departure time to allow ample time for travel and check-in.
Pick-up Locations
• Terminal A: Ground Transportation, Level 1, Spot A43
• Terminal B: Ground Transportation, Level 1, Spot B40
• Terminal C: Ground Transportation, Spaces C270-C271
Note: Your driver may direct you to a different location based on conditions.
SFB (Sanford)
What to do when you arrive
Your driver will be waiting in the pick-up location or the staging area about 2 minutes away.
To ensure a seamless pick-up:
1. Turn on your phone after landing and disable airplane mode.
2. Text your driver to confirm you’ve landed.
3. Update your driver when you reach baggage claim.
4. Once you have all your luggage, text the driver and proceed to the pick-up location. The driver will meet you there promptly.
Delays & cancellations
If your flight number changes, please notify us immediately. We never cancel, so as long as you update us with your new details, we’ll adjust accordingly and be there when you arrive.
Airport Arrival Pick-up
Reserve your pick-up for your flight’s scheduled arrival time—no need to add extra time for luggage. We’ve got it covered!
Providing your flight information in advance is essential to ensure a seamless pick-up experience.
Please let us know in advance if you’ll need to clear customs, retrieve a stroller, or make any planned stops (like for coffee). This helps us ensure a smooth experience for you and allows us to stay on schedule for all our clients.
Airport Departure Pick-up
- Providing your flight information ahead of time helps us ensure your pick-up is scheduled correctly.
- For your return trip to SFB, schedule pick-up from Disney or Universal Resorts at least 3 hours before your flight departure time to allow ample time for travel and check-in.
Pick-up Locations
• Directly across from baggage claim 1 in the Commercial vehicle/Taxi/Rideshare lot.
Note: Your driver may direct you to a different location based on conditions.
Customer Portal
We Make It Easy!
- Manage your reservations anytime with our easy-to-use customer portal.
- Track flight status, update trip details, add stops, or leave a note for your driver—all at your convenience.
- Skip the hassle of calling dispatchers or waiting for email confirmations.
- Track your drivers status and location with real-time GPS.
Need assistance? We’re just a text away and happy to help!
